Refund Policy
How cancelling and refunds work at Knowfive: cancel in one tap, 7-day refund on your first order. Draft pending legal review.
Draft: placeholder text pending legal review (TODO_VERIFY). Refund windows, start dates and your statutory rights in each region will be set in the final version.
1. Cancel in one tap
You can cancel Plus any time under Settings › Subscription. The cancel button is the same size and level as the subscribe button, usually takes three taps, and has no guilt-trip pop-up. After cancelling, Plus stays active until the end of the current billing period and then you return to Free. Your personality, records, bonds and purchased reports are kept.
2. 7-day refund on your first order
Within 7 days of your first purchase of a subscription or a one-off item, you can ask for a refund with no reason needed. The entry point is on the subscription page and in your billing history. Whether the 7 days start at successful payment or at activation: TODO_VERIFY.
3. One-off items
For the annual rhythm report, deep bond report and AI points, whether parts already used or read can be refunded: TODO_VERIFY.
4. Renewal reminders and spending cap
We email and notify you 3 days before renewal. There are no free trials that auto-convert and no weekly plans. Accounts have a default monthly spending cap; lowering it is instant, raising it has a 24-hour cooling-off period.
5. How to ask
Use Settings › Subscription in the app, or contact us (contact details: TODO_VERIFY). Refunds go back to the original payment method, and timing depends on your payment provider.